Support / No hidden diagnostics

First — a clear answer.

Open the help centre with F1 in the library or on a canvas. If the question needs context, prepare a local draft you can check yourself — the site will not send it without you.

Frequent questions

The answers to start with

The answers are grouped by the real working sequence: navigation first, then files, and privacy and recovery at the end.

01 / Working and navigating

How a project is built

The basics about starting up, the library and moving between levels.

02 / Files and portability

How to move material around

Formats, the boundaries of export, and how files behave inside a project.

03 / Privacy and recovery

What happens to the data

The boundaries of local storage, of encryption, and of the user’s own actions.

A detailed message

Did not find the answer?

Prepare a message with a description of the problem, the steps and the technical context. The text can be downloaded as a TXT file — it is not sent automatically.

Need to describe the question in more detail?

Open the form only if you need it. The text stays in your browser until you copy it, download it, or open it in your mail program yourself.