Schemasby SYDPIK
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Contacts / Where to write

Four addresses.
Each with its own job.

A message that lands in the right stream gets dealt with sooner. Pick an address, and open the list of topics if you are not sure it is the right one.

Application supportMainsupport@sydpik.com

How the app behaves on your computer. The F1 key and the message composer lead here too.

Topics for this address4
  • A feature behaves differently from the description
  • The library will not open or is held by another process
  • Help needed with recovering a project or a backup
  • Import or export did not work as expected
General questionsinfo@sydpik.com

Questions about the product before writing to support: capabilities, the limits of this version, whether it fits.

Topics for this address4
  • Whether Schemas suits a particular working scenario
  • What is in the current version and what is not yet
  • A question about the terms of use
  • You did not find the answer in the support section
Partnerships and mentionscontact@sydpik.com

Messages not related to using the app.

Topics for this address3
  • A partnership or integration proposal
  • A mention of the product in an article, review or round-up
  • Organisational and business matters
Direct contact with the publisheri.kostiantyn@sydpik.com

The developer’s personal address — for the direction of the product and its functionality.

Topics for this address3
  • Feedback on where the product is heading
  • A proposal worth discussing before it is built
  • A question that needs the publisher’s own answer
Developer of the application

Ihnatov Kostiantyn

Individual publisher of Schemas by SYDPIK

Questions about the direction of the product, its functionality and its priorities can go to the developer directly — with no intermediaries and no waiting in a general queue. A proposal worth discussing before it is built is better sent here too.

If the proposal is easier to show point by point, the roadmap has a form: it lays the description out into fields and opens an email to this same address.

Postal address for official correspondence: Hauptstrasse 54, 8865 Bilten, Switzerland, canton of Glarus. This is the publisher’s home address, not a company office.

Write directly — i.kostiantyn@sydpik.com
So it is understood the first time

What to include in the message

The composer on the support page gathers all of this itself and prepares a ready email for support@sydpik.com — with no hidden sending of data. In the app, F1 opens it.

Open the message composer
  1. The steps that led to the problemWhat you opened, what you chose, which action you performed — in order. Three or four points are enough.
  2. What you expected and what you gotTwo sentences: what the result should have been, and how it differs from the actual one.
  3. The exact text of the error messageIf the app showed something, copy the wording in full rather than from memory.
  4. Where in the project it happenedThe root canvas and the depth of nesting. There is no need to attach the project itself.
  5. The version of the app and of WindowsBoth are in the app’s settings; without them the behaviour is harder to reproduce.
  6. A screenshot, if the problem is visibleA screenshot replaces a long description. Personal data is better removed from it.